Term and Conditions

At Otakuya Shop, we’re passionate about bringing your favorite anime characters to life through high-quality cosplay products. These terms are designed to protect both you and us, ensuring a positive experience for all anime and cosplay enthusiasts.

1. User Responsibilities

As a user of Otakuya Shop, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes and not violate any applicable laws
• Not attempt to undermine the security or proper functioning of the website
• Be responsible for all activities that occur under your account
• Verify that the products you order are appropriate for your intended use and comply with local laws regarding cosplay items

2. Products and Services Description

Otakuya Shop specializes in high-quality cosplay gear and accessories inspired by popular anime series including but not limited to:

• Akame Ga Kill weapons and accessories
• Assassination Classroom costumes and props
• Attack on Titan (Attaque des Titans) gear
• Black Butler outfits and wigs
• And many other series as featured in our menu

Product Information

We strive to provide accurate descriptions and images of our products. However, slight variations may occur due to manufacturer changes or screen display differences. If you have specific questions about a product, please contact us before purchasing.

Custom and Personalized Items

Some items may be custom-made or personalized (e.g., tailored costumes). These items are subject to specific conditions regarding returns and exchanges as detailed in our Returns Policy.

3. Ordering and Payment Terms

Placing an Order

When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions. We will send you an order confirmation email once your order is received. This confirmation represents our acceptance of your order and formation of a contract.

Pricing and Payment

All prices are listed in US dollars. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order placement. If your payment cannot be processed, your order will not be fulfilled.

Order Changes and Cancellations

You may request to modify or cancel your order within 24 hours of placement by contacting us at [email protected]. We cannot guarantee changes or cancellations after this period as orders quickly enter our processing system.

4. Shipping and Delivery

Shipping Areas

We ship globally with the exception of some remote areas and parts of Asia. If you are unsure whether we ship to your location, please contact us before placing your order.

Processing and Delivery Times

• Order Processing: 1-2 business days after payment confirmation
• Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch. Shipping fee: $12.95
• Free Shipping: Available for orders over $50, shipped via EMS. Delivery within 15-25 business days after dispatch

Please note that these times are estimates and may vary due to factors beyond our control, including customs processing and local delivery conditions.

Import Duties and Taxes

For international orders, you may be subject to import duties and taxes levied by the destination country. These charges are the customer’s responsibility and are not included in the product price or shipping fees.

5. Returns and Exchanges

Our goal is your complete satisfaction. Please review our detailed Returns & Exchanges Policy available on our website. Key points include:

Eligibility

• Returns and exchanges are accepted within 15 days of delivery
• Items must be unused, in original packaging with all tags and accessories

Non-Returnable Items

Due to hygiene and safety reasons, the following cannot be returned or exchanged:

• Wigs (e.g., from Black Butler or other series)
• Intimate apparel or costumes tried on without protective undergarments
• Custom-made or personalized items
• Accessories that are sealed and opened by the customer

Return Process

To initiate a return or exchange, email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return. After approval, ship the item to:

Otakuya Shop
1318 35th Street Northwest
Washington, US 20007

You are responsible for return shipping costs unless the return is due to our error.

6. Intellectual Property

Website Content

All content on this website, including text, graphics, logos, images, and product designs, is the property of Otakuya Shop or our content suppliers and is protected by international copyright laws.

Anime-inspired Products

Our products are inspired by popular anime series but are original creations unless officially licensed. We respect the intellectual property rights of anime creators and produce our items with admiration for the original works.

The use of series names (e.g., “Attack on Titan”, “Black Butler”) is for descriptive purposes only to identify the inspiration for our products.

User Content

By submitting any content to our website (such as reviews or photos), you grant us a non-exclusive, royalty-free, perpetual license to use, modify, and display that content for promotional purposes.

7. Limitation of Liability

Otakuya Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or services
• Unauthorized access to or alteration of your transmissions or data
• Statements or conduct of any third party on our website
• Any other matter relating to our services

Our maximum liability to you for any claim relating to these terms or your use of our website and products shall not exceed the total amount you paid for the specific product in question.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.

By using our website, you consent to the processing of your personal data as described in our Privacy Policy and agree to the transfer of your data to our facilities in the United States and to those third parties with whom we share it as described in our policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States and the State of Washington, D.C., without regard to its conflict of law provisions.

Any dispute relating in any way to your use of the website or purchase of products from us shall be submitted to confidential arbitration in Washington, D.C., except that we may seek injunctive or other appropriate relief in any state or federal court if you violate our intellectual property rights.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the modified terms.

We will notify registered users of any material changes to these terms via email.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

We typically respond to inquiries within 2 business days.