Privacy Policy

Welcome to Otakuya Shop (“we,” “our,” or “us”)! We are passionate about bringing your favorite anime characters to life through high-quality cosplay products. Your privacy is as important to us as the authenticity of our Attack on Titan costumes. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website otakuyacosplay.com.

By using our website, you agree to the practices described in this policy. If you have any questions, please contact us at [email protected].

1. Information We Collect

We collect information to provide you with a seamless and secure shopping experience. The types of data we collect include:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account.
• Payment Information: Credit/debit card details (processed securely via Visa, MasterCard, JCB, or PayPal). We do not store your full payment card information on our servers.
• Technical Data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
• Communication Data: Records of correspondence if you contact our customer service team.

2. How We Use Your Information

We use your data to:

• Process and fulfill your orders for products from series like Bleach, Naruto, or Assassination Classroom.
• Provide customer support and respond to your inquiries.
• Improve our website and services based on user preferences and behavior.
• Send transactional emails (e.g., order confirmations, shipping updates) and, with your consent, marketing communications about new products or promotions.
• Ensure the security of our website and prevent fraud.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information to third parties. We may share your data with:

• Payment Processors: Such as Visa, MasterCard, JCB, and PayPal, to securely process transactions.
• Shipping Partners: To deliver your orders globally (excluding some remote areas in Asia).
• Service Providers: Companies that help us operate our website, conduct analytics, or provide customer service, all under strict confidentiality agreements.
• Legal Authorities: If required by law or to protect our rights and the safety of our community.

4. Data Storage and Security

We are based in the United States but serve customers worldwide. Your data may be stored on servers located in the U.S. or other countries with adequate data protection laws.

We implement advanced security measures, including encryption (SSL technology) and secure servers, to protect your information. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

5. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing communications at any time.
• Restrict or object to the processing of your data.
• Data portability (receiving a copy of your data in a structured format).

To exercise these rights, contact us at [email protected]. We will respond within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies help us remember items in your cart and understand which Black Butler wigs are most popular.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.

8. Contact Us