Welcome to the Otakuya Shop FAQ page! We’re here to help you with any questions you might have about our products, shipping, payments, and more. As fellow anime enthusiasts, we understand the excitement and dedication that goes into cosplay, and we’ve designed our services to make your experience as smooth as possible. Below, you’ll find answers to the most common questions we receive. If you don’t find what you’re looking for, feel free to reach out to our customer service team at [email protected].

Product Questions

1. What kind of products do you offer?
We specialize in high-quality cosplay products from popular anime series such as Attack on Titan, Bleach, Naruto, Black Butler, and many more. Our inventory includes costumes, accessories, and jet weapons to help you accurately portray your favorite characters.
2. Are your products authentic and accurate to the anime?
Absolutely! We are otaku ourselves and prioritize authenticity. Every item undergoes a quality check to ensure it meets our high standards for accuracy and durability, so you can cosplay with confidence.
3. Do you offer products for series like Akame Ga Kill or Assassination Classroom?
Yes! Our menu includes a wide range of series, including Akame Ga Kill, Assassination Classroom, and others. Explore our website to see the full collection.

Shipping & Delivery

1. Where do you ship to?
We ship globally to most countries, excluding some remote areas in Asia. Whether you’re in the US, Europe, or elsewhere, we can deliver to you!
2. What are the shipping options and costs?
We offer two shipping methods:
– Standard Shipping: Costs $12.95 via DHL or FedEx, with delivery in 10-15 days after shipment.
– Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 days after shipment.
3. How long does order processing take?
Orders are processed within 1-2 business days, including quality checks, to ensure you receive the best products.
4. What if I need my order for a specific event?
We recommend ordering early to account for shipping times. Use Standard Shipping for faster delivery if you’re on a tight schedule for a convention or competition.

Payments

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Is my payment information secure?
Yes, we use secure encryption methods to protect your payment details. Your transactions are safe with us.

Returns & Refunds

1. What is your return policy?
You can return items within 15 days of receipt. Contact us at [email protected], and our team will guide you through the process.
2. What if my product is defective or incorrect?
We strive for perfection, but if there’s an issue, we’ll gladly assist with returns or exchanges. Your satisfaction is our priority!

Account & Website

1. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases.
2. How can I contact customer service?
Reach us via email at [email protected]. We’re here to help with any queries!

Thank you for choosing Otakuya Shop – where we fuel your passion for cosplay, one delivery at a time! Explore our collection and transform into your favorite character today.